FAQ

1. What is Feng Shui, and how can it benefit me?
Feng Shui is an ancient Chinese philosophy focused on harmonizing individuals with their surrounding environment. By arranging your space in a balanced and intentional way, Feng Shui aims to create positive energy flow (Chi) that can enhance well-being, prosperity, and peace in your life.

2. Where do your products come from?
We carefully source our products from trusted suppliers worldwide. Many of our items are inspired by traditional Feng Shui principles and are designed to bring balance and positive energy to your home or workspace.

3. How long does shipping take?
Shipping times may vary depending on your location. Typically, you can expect delivery within 10-30 business days after your order is processed. For more details, please refer to our Shipping Policy.

4. Can I track my order?
Yes! Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.

5. What if my product arrives damaged?
If your item arrives damaged or defective, please contact us immediately at [insert contact email]. We will arrange for a replacement or offer a refund according to our Return Policy.

6. How do I return an item?
We accept returns within 30 days of receiving your order. Please ensure the item is unused and in its original packaging. To initiate a return, contact us at info@luxenooks.store, and we’ll guide you through the process. You can find more details in our Return Policy.

7. Do you ship internationally?
Yes, we ship to most countries around the world. However, shipping times may vary, and international orders may be subject to customs duties and fees, which are the responsibility of the buyer.

8. Can I cancel my order?
You may cancel your order within 24 hours of placing it. After this period, the order will be processed, and cancellations will no longer be possible. If you need to cancel, please reach out to us as soon as possible at info@luxenooks.store

9. How can I contact customer service?
Our customer support team is always here to help! If you have any questions or concerns, you can reach us at info@luxenooks.store, and we will get back to you as soon as possible.

10. Do you offer gift cards?
At the moment, we do not offer gift cards, but stay tuned! We are always working on expanding our services to better serve our customers.