Return & Refund Policy

At Luxe Nooks, we aim to ensure customer satisfaction with every purchase. If you're not completely happy with your order, please review our return policy below:

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery.

Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please note that certain items, such as personalized or custom goods, may not be eligible for returns unless they are defective or damaged.

Return Process

1. Contact our customer service team at info@luxenooks.store to initiate a return. Please include your order number and reason for the return.
2. We will provide you with return instructions and the address of the nearest returns facility.
3. Once your item is received and inspected, we will notify you of the status of your refund.

Refunds
Once your return is approved, a refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges
If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement at no additional cost, subject to availability.

Return Shipping
Returns are on your own cost depending on the courier and the country you return your package from.

Late or Missing Refunds
If you haven’t received a refund within the expected time, please:

1. Check with your bank or payment provider, as processing times can vary.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of this and still haven’t received your refund, please contact us at info@luxenooks.store